Help
Frequently asked questions
Answers about profiles, membership, refunds, and support.
- 01
What is Prime Vivah?
Prime Vivah is a modern matrimonial platform designed to help individuals and families discover meaningful, compatible, and genuine matrimonial matches.
- 02
Are the profiles on Prime Vivah genuine?
Prime Vivah takes reasonable measures to promote genuine profiles and maintain a safe matrimonial environment. However, users are encouraged to independently verify information before making any personal or financial commitments.
- 03
Is my personal information safe on Prime Vivah?
Yes. We take user privacy and data security seriously. Your information is handled in accordance with our Privacy Policy and applicable laws. You can also manage the information you choose to share through available privacy settings.
- 04
How can I find a suitable match?
You can explore profiles based on factors such as age, location, education, profession, lifestyle, family background and other preferences to discover potential matches that align with your requirements.
- 05
What are the benefits of a Prime Vivah membership?
Our membership plans provide access to premium features and services designed to enhance your matchmaking experience. The features available depend on the membership plan you choose.
- 06
Does Prime Vivah guarantee marriage or a particular match?
No. Prime Vivah provides a platform to discover and connect with potential matrimonial matches. We do not guarantee marriage, a specific match, or a particular number of responses or connections.
- 07
Can I get a refund after purchasing a membership?
Refund eligibility depends on the membership purchased, service usage and our Refund & Cancellation Policy, subject to applicable laws. Please review the Refund & Cancellation Policy before making a purchase.
- 08
What if my payment is deducted but my membership is not activated?
If your payment has been successfully deducted but your membership has not been activated, please contact our support team with your transaction details. After verification, we may activate the service or process an eligible refund.
- 09
Is Prime Vivah available for NRI members?
Yes. Prime Vivah is designed to serve individuals and families in India as well as members of the global Indian/NRI community, subject to the services available in your region.
- 10
How can I contact Prime Vivah support?
You can contact our support team through the Contact page, by email at support@codeworktechnology.com, or by phone at 9288360585. Our team will assist you with account, membership, payment and other service-related queries.