Privacy Policy

This page explains how Prime Vivah uses personal information on our website and app.

Please read it before you register. Using the service means you have read this policy.

1. What we collect

We collect only what we need to run the service. That may include:

• Name, age, gender, and date of birth
• Mobile number and email
• City, country, and address you add
• Education, work, and lifestyle details
• Family and marital status
• Partner preferences
• Photos and profile text you upload
• ID documents used for checks, when needed
• Payment records
• Device, browser, and IP details
• Messages you send to support

2. How we use it

We may use your information to:

1. Create and run your profile.
2. Help you search and match.
3. Show your details to other members, based on your settings.
4. Check profiles and reduce fake accounts.
5. Process membership payments.
6. Reply to support requests.
7. Send account and security messages.
8. Improve the website and app.
9. Look into fraud or misuse.
10. Follow the law.

3. Who can see your profile

Other members may see the details you add to your profile. Your privacy settings control some of this.

Do not post facts you want to keep private.

If you make something public, another person might copy it. We cannot fully stop that.

4. When we share data

We do not sell your personal information.

We may share what is needed with:

• Payment companies
• Hosting and email providers
• Verification and security providers
• Advisers, when we need them
• Police or regulators, if the law requires it

These partners must keep your data safe and private.

5. Payments

Payments go through a payment company, such as Razorpay on the website.

We do not store full card numbers. The payment company has its own privacy rules.

6. Security

We take care to stop misuse of your data. No website can promise perfect security.

Keep your password private. Tell us at once if you think someone else used your account.

7. Your duties

Give true details. Do not:

• Use a fake name or story.
• Pretend to be someone else.
• Upload another person’s details without permission.
• Use the service for spam, harm, or crime.
• Misuse another member’s information.

We may pause or close accounts that break these rules.

8. Cookies

We use cookies to keep you signed in, remember choices, and keep the site safe.

You can block cookies in your browser. Some features may then stop working.

9. Messages from us

We may email, text, or message you about your account, payment, or safety.

Ads follow the law. You can opt out of marketing where the law allows it.

10. How long we keep data

We keep data while we need it to run the service, keep records, stop fraud, and follow the law.

When we no longer need it, we delete it or remove names from it, unless the law says we must keep it.

11. Your requests

You may ask to see your data, fix it, or delete it, as the law allows.

Send the request with the contact details below.

12. Children

Prime Vivah is for adults who may legally marry. We do not allow ineligible people to join.

If we find an ineligible account, we may remove it.

13. Other websites

We may link to other sites. Their privacy rules are their own.

Read those policies before you share data with them.

14. Updates

We may change this policy. The new version will show a new date at the top.

If you keep using the service after a change, the new policy applies, as the law allows.

15. Contact

For privacy questions:

Refunds and cancellations

Paid plans start soon after payment. That is why a refund is not automatic.

It depends on the plan you bought and what happened after you paid.

1. How to cancel

Write to support if you want to cancel a paid plan.

Canceling does not always mean we refund the money.

2. When we may refund

We may refund you if:

• We took payment, but a technical fault on our side stopped the plan from starting.
• The same payment was charged twice by mistake.
• We cannot provide the paid service, and that is our fault.
• The law says we must refund you.

3. When we usually do not refund

Unless the law says otherwise, we usually do not refund if:

• You already used the paid service.
• You change your mind after buying a plan.
• Another member does not reply.
• You do not find a match.
• Your personal situation changes after purchase.
• The plan period ends unused.
• The account is closed because the terms were broken.
• You are unhappy with the number of matches or replies.

We cannot promise a match, a set number of replies, or a marriage.

4. Failed or double payments

If money left your bank but the plan did not start, write to us with the payment details.

After we check, we will start the plan or send an eligible refund.

5. How to ask

Please include:

• Name on the account
• Mobile number or email
• Payment or order ID
• Date and amount paid
• Why you want a refund
• Payment proof, if we ask for it

Email: support@codeworktechnology.com

We may check the payment before we decide.

6. How refunds are paid

If we approve a refund, we send it through the same payment method when we can.

Your bank may take extra days to show the money.

7. No cash refunds

Refunds go back electronically. We do not pay cash, unless the law requires it.

8. Offers and coupons

Sale prices may have extra rules shown at checkout.

Those extra rules apply if the law allows it.

9. Bank disputes

Please write to us before you raise a chargeback. We will try to fix the issue first.

This page does not take away rights the law gives you.

10. Updates

We may change this refund policy. The new date will appear on this page.

11. Refund contact